Şeyma Naturel - Frequently Asked Questions

1. Are Şeyma Naturel products completely natural?

Yes, all our products are produced using traditional methods with pure ingredients from nature, without adding any preservatives or additives.

2. Where are your productions made?

All our products are manufactured under hygienic conditions by our expert team in our modern production facilities with a 1,200  indoor area in Darıca, Kocaeli.

3. How are the expiration dates of the products determined?

Since our products are natural and preservative-free, their shelf life varies depending on their ingredients. The expiration date and production batch are clearly indicated on each product.

4. Who can use your products?

Our products are suitable for general use. However, if you have a chronic condition or use regular medication, we recommend consulting a specialist before use.

5. Can pregnant and breastfeeding mothers use your products?

Since the use of herbal products is a sensitive matter, you should definitely consult your doctor before using them during pregnancy and breastfeeding periods.

6. How are your vinegars fermented?

Our vinegars are produced entirely through traditional fermentation methods (using natural vinegar mothers) without using any industrial accelerators.

7. Is there sugar or sweeteners in your products?

No, there is no refined sugar or artificial sweeteners in our products. In our products with natural contents, only naturally sourced ingredients are used.

8. How many days does it take for my orders to arrive?

Your orders are carefully packaged and handed over to cargo generally within 1-3 business days. The delivery time may vary depending on your region.

9. How should I store the products?

To preserve the freshness of our products, it is generally recommended to store them in a cool, dry, and dark environment away from direct sunlight.

10. What is your cargo packaging process?

Since our products are in glass packaging, they are shipped using special protective packaging to prevent breakage during the shipping process.

11. Where can I find Şeyma Naturel stores?

Currently, we serve with our physical stores located in various locations, primarily in Pendik. You can access our up-to-date store information on our website.

12. Is there an option for bulk orders (dealership)?

Yes, for business partnership and dealership requests, you can fill out the contact form on our website or contact us directly.

13. Why is there a herbal supplement statement on your products?

Our products are not medicines, but natural foods with supplementary properties. They are classified this way due to legal regulations.

14. Is shopping on your website safe?

Our website is protected by an SSL certificate. Your payment information is not shared with third parties, and transactions are made with a secure payment infrastructure. We use PayTR as our payment infrastructure.

15. Can I make order changes or cancellations?

Of course you can. If your order has not been handed over to cargo, you can make changes within the order. If it has been handed over to cargo, we cannot make changes. You can return the products you have not used if you wish. You can certainly cancel your order. Your satisfaction comes above all else.

16. Which cargo company do you work with?

We have an agreement with DHL eCommerce.