Return Conditions and Return Process
By placing an electronic order through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the products they purchase.
The invoice of the product delivered to the BUYER must be returned to the SELLER in its original or copy form along with the product to be returned.
In the event of seeing an undesired situation such as breakage or leakage in the incoming products, it is required to take a picture of the product on the day the cargo arrives, send it to [email protected], and report the issue in writing.
Returns are not accepted in case of dissatisfaction with the product's taste, as our products are manufactured with contents prioritizing health benefits.
Except for broken or incorrect products, the shipping fee for products you wish to return belongs to the customer.
If the products you returned comply with the return conditions, refunds are forwarded to the bank within 5 business days after the product reaches us. You can track the subsequent process through your bank.
The right of withdrawal cannot be exercised for products
that cannot be returned due to their nature, or for products whose expiration
date has passed (due to prolonged storage by the customer).
The right of withdrawal and return cannot be exercised on the grounds that the taste is not liked, does not appeal to the palate, or does not meet expectations, despite the packaging being opened and there being no actual defect. When an undesired situation such as any deterioration, breakage, packaging, or production defect is observed, a picture of the product must be taken on the day the cargo arrives without fully opening the product packaging, and it must be sent via e-mail to [email protected] along with a written notification of the issue.
There is no right of withdrawal or return in the event that our entirely natural, additive-free products experience a deterioration in taste due to being left in inappropriate storage conditions after receiving the product and consuming a portion of it.
If your product is damaged, do not take delivery of it. Do not forget to have the courier delivering the cargo draw up a "Damage Assessment Report" .
Returns are not accepted in case of dissatisfaction with the
product's taste. In our products, health benefits are prioritized over taste
and flavor. Therefore, your health is our primary priority.
In the event that a shipped product is refused for delivery or requested to be returned for any reason, the incurred shipping fee will be deducted from the refund amount during processing.
Before taking any action regarding the products you wish to return, please contact us first.
Return Address:
Şeyma Naturel Bitkisel Gıda
Doğu Mah. Hatboyu Cad. No:64B Pendik / İSTANBUL / TURKEY