Exchange Process

If you would like to exchange the products you purchased from our website, you can request an exchange. If your order has not been handed over to cargo, we can make the changes you want in your order.

If you request an exchange after your order has been handed over to cargo, we cannot process it directly. However, if you wish, you can send the products you want to exchange back to us to request an exchange. We kindly remind you to take into consideration that in this case, the round-trip shipping costs will belong to you.

You can also request an exchange by visiting our physical stores located in Pendik or Darıca.

Important Considerations for Exchange Requests:

• The product must be unused and its cap label/seal must not be removed.
• We cannot process exchanges for products whose cap labels have been opened or which have been used.
• You can request an exchange for your products within 14 days of purchase.
  
  

You can forward your requests, suggestions, and complaints regarding our products to us via [email protected] or through the message form on the contact page of our website.

We wish you healthy days.